Shipping policy
Shipping Policy
Last updated: 23 July 2025
Thank you for visiting and shopping at Pontefract Automotive. Below is our shipping policy for all orders placed through our Shopify store.
📦 Processing Time
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Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
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You will receive another notification when your order has shipped.
🚚 Shipping Rates & Delivery Times
We offer the following shipping options:
| Shipping Method | Order Value | Estimated Delivery Time | Shipping Cost |
|---|---|---|---|
| Standard UK Shipping | Under £40 | 2–5 business days | £3.95 |
| Standard UK Shipping | £40 or more | 2–5 business days | FREE |
| Express UK Shipping | Any amount | 1–2 business days | £9.95 |
| International Shipping | Any amount | 7–21 business days | Calculated at checkout |
Delivery times are estimates and may vary due to courier delays.
🌍 International Shipping
We offer international shipping to most countries. Shipping charges and delivery timelines vary by destination and are calculated at checkout.
Note: Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pontefract Automotive is not responsible for these charges if they are applied.
📬 Order Tracking
Once your order has shipped, you will receive an email with a tracking number and link to track your package.
📦 Lost, Stolen, or Damaged Packages
If your order arrives damaged or doesn't arrive at all:
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Contact the shipping carrier to file a claim.
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Email us at pontefractautomotive.co.uk with your order number and any relevant information. We'll help however we can.
Please save all packaging materials and damaged items before filing a claim.
❓ Need Help?
If you have any questions about shipping, please reach out to us:
📧 Email: pal@pontefractautomotive.co.uk
📞 Phone: 01977324318